Relentless Customer Support

We founded Yottabyte to help you redefine your datacenter, and our culture is built on supporting you in every way possible until we succeed.

We know you will have lots of questions, a few problems, and maybe even a glitch or two. More importantly, we know that you trusted us with the heart of your business, and we don’t take that for granted.

When you contact our Technical Operations team, you won’t get scripted responses from a helpdesk. You’ll get real people in the great state of Michigan, who know the products, want to know what’s important to you, and are fully committed to making you the happiest customer we have.

Product Support Options

Yottabyte currently offers the following support options:

Support Options Description
Extended Cloud Blox Hardware Warranty:
  • 90 days included
  • 1, 3 & 5 year extended hardware warranty options
  • 8x5xNBD parts replacement (48US)
  • Field drive replacement (new)
  • Cloud Blox chassis/component replacement (new or refurbished)
Extended Cloud Composer Software Support & Warranty:
  • Auto-update access
  • Version updates included
  • Electronic support (Wiki, email, chat, etc.)
  • 8x6 EST phone and web session support
  • 1 non-warranty annual support incident per Cloud Blox
Professional Services:
  • Technical Support Incident - Through Resolution (1 & 5-pack options)
  • Technical Support T&M

Managed Service Options

Yottabyte currently offers the following managed service options:

Support Options Description
Co-Managed
  • Hybrid or private-cloud storage and compute services
  • Problem management, co-ownership and SLA
  • Ongoing operational co-management, stewardship and optimization
  • Customer-owned hardware and software licensing
  • 3-year agreements include latest version license upgrades
  • Contact the account team to build your cloud
Co-Hosted
  • Hybrid or private-cloud storage and compute services
  • Problem management, co-ownership and SLA
  • Ongoing operational management, stewardship and optimization
  • Yottabyte-owned hardware and software licensing on customer premise
  • 3-year agreement includes hardware refresh and latest software version (N-1)
  • Contact the account team to build your cloud

Contact Us

Have a question? Problem? Here is how you can reach us:

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